Job Opening :: Service Excellence Agent


The Service Excellence Agent assists guests with an immediate response to their service opportunities and needs.  This position will use multiple methods to respond to guests to find the most effective and immediate way for a resolution.  Agents help in monitoring requests, Peppermill internal reviews, and correspond through our social media sites.  This position will also require proactive telemarketing to un-hosted or inactive guests.



·Must be at least 21 years old.

·Must be able to obtain a license with the Gaming Control Board.

·Two years of experience in a customer service related field.

·Previous telephone, office, and computer experience preferred.

·Able to meet department expectations for typing/computer skills.

·Public relations and communication skills required.

·Team player, highly organized and able to work under pressure.


Providing the best hotel service and amenities is an art that the Peppermill Reno has perfected over 50 years.

Peppermill employees are given the tools from the first day to make a difference and be a part of meaningful experiences with guests and fellow employees.

We offer a competitive benefits package which includes free employee covered parking, company provided uniforms and laundry, a free daily meal, comprehensive medical, dental, vision after 90 days of employment and much more.

Join our family at Peppermill and work with the most amazing individuals Northern Nevada has to offer.

Additional Information

Peppermill Reno
Service Excellence
Shift Preference
Employment Duration