Job Opening :: Passport/Hotel Representative

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The Passport/Hotel Representative is responsible for checking in and out all hotel guests while maintaining outstanding guest service and maximizing hotel revenue. Promotes club membership and facilitates all club/promotional transactions.

Duties:

  • Check hotel guests in and out.
  • Maintain a bank and perform cashiering duties.
  • Work well with supporting departments (Reservations, Housekeeping, Information Desk).
  • Maximize revenue with suite upgrades and rate integrity.
  • Maintain a clean, presentable and welcoming workspace.
  • Must be able to understand and explain the player tracking systems, comping guidelines, player benefits and usage.
  • Use several computer applications simultaneously to analyze information and make appropriate decisions related to the Passport Loyalty Program.
  • Recruit new Passport Rewards Members.
  • Communicate current details on offers, events, and promotions.

Qualifications:

  • Must be 21 years of age or older.
  • Must be able to obtain a Gaming License and Alcohol Awareness Card.
  • Customer service experience preferred.
  • Must have previous cashiering experience.
  • Must have 10 key and typing experience (30 WPM).
  • LMS and Micros experience preferred.

Additional Information

Location
Western Village Inn & Casino
Department
Hotel Front Desk
Shift Preference
Hourly/Salary
Hourly
Employment Duration
Full Time, Part Time

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